How to Fix Netflix Error UI-800-3 [Guide for 2022] – BestNetflixVPN

Any interruption when you are trying to watch your favorite show on Netflix is loathsome. Imagine you were waiting for your day off so you could check out the latest episode of your favorite season. After the anticipation when you try to watch the show, your experience is marred by error UI-800-3.

Error while streaming is a common occurrence. Sometimes, you can get an error due to connecting to a blocked VPN server (that’s why we recommend trying our list of the best Netflix VPNs) like ExpressVPN, which has 20+ US servers, including Dallas, New York, and many others.

Today we are focusing on one of the most common Netflix errors faced by users, known as the UI-800-3 error. We’ll also look at what causes it and what foolproof methods are to fix this issue.

UI-800-3 error

6 Easy Steps to Fix Netflix Error Code UI-800-3

We agree that any Netflix error makes you want to think about how to cancel Netflix, but there is no reason to panic. We agree that any Netflix error makes you want to think about how to cancel Netflix, but there is no reason to panic. If you want to know the general solution for UI-800-3, here are some of the fixes that work every time:

1. Restart your Device

This is probably the easiest and most effective solution for fixing Netflix error code UI-800-3. Restarting the device clears the stored data and clears the cache in most cases.

Long press the power button and select the restart option. After restarting, open the Netflix app, enter the show’s title, and try watching the show.

2. Restart your Router and Modem

Unplug your router and wait for 10 seconds before turning it back on. Now, connect your device to the internet. Visit Netflix on your device and check if the error still persists.

3. Sign Out and Sign In Again

Sometimes UI-800-3 is caused by a sign-in error, and the easiest solution is to sign out of the Netflix app and sign in again. This method can refresh the data and resolve this error.

The simplest option is to go to Netflix Account Page and select the option Sign out of all devices.

4. Clear Netflix App Data or Cache

As the title indicates, clearing the cache will get rid of the stored data and refresh your device. This solution works in the majority of the cases, so do give it a try.

Follow these steps to clear Netflix app data and cache on your device (I am using Android in this example):

  • From your device, go to Settings.
  • Click Apps (apps that are downloaded on your device).

Navigate to Apps from the Settings on your device.

  • Look for Netflix, and select it.
  • Click Storage.

Locate Netflix and then go to Storage from App info.

  • Select options ‘Clear data’ and ‘Clear cache’.

Hit clear data and clear cache to fix the Netflix error.


5. Uninstall and Reinstall Netflix

Suppose all of the approaches mentioned above failed to fix UI-800-3; it is time to uninstall Netflix from your device. Reinstall it, and it will start working properly.

Uninstalling and then reinstalling the app works wonder in the cases where the device does not have a built-in Netlfix device.

6. Re-Configure the DNS Settings

Your device needs to be reconfigured if you have a Netflix VPN enabled on it via SmartDNS. To resolve Netflix error UI-800-3, you can verify the DNS settings of your device and check if it fixes the issue.

How to Fix Netflix Error Code UI-800-3 on Multiple Devices in 2022?

As several users opt for different devices for streaming Netflix, the list of the devices is prone to Netflix code UI-800-3.

1. How to Fix Netflix Error Code UI-800-3 on Firestick/Amazon Fire TV?

If you face the Netflix error code UI-800-3 on Firestick/Amazon Fire TV, you can follow any of the quick fixes covered below.

Restart your Device

  • Press the Home button on the Amazon device remote.
  • Go to Settings.
  • Go to the Device option.
  • Select My Fire TV.
  • Select Restart.
  • After restarting, open Netflix.

Sign Out and Sign In on Netflix on Amazon Firestick

  • Select More Info once the error pops on the screen or select the gear icon from Settings.
  • Pull the deactivation screen through arrow keys follow the sequence Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  • Choose the Reset button.
  • Check if Netflix is working.

Clear Netflix App Data on Firestick

  • Press the Home button on the Firestick remote.
  • Go to Settings.
  • Go to the right side and press.
  • Select the Setting option.
  • Select Manage Installed Application.
  • Find and select the Netflix app.
  • After selecting the app, select Clear Data.
  • Select Clear Data again.
  • Restart the device.

Uninstall and Reinstall Netflix on your Firestick Device

If you are getting the error message, consider uninstalling the app. After deleting the app, follow these steps to download Netflix app from scratch:

  1. From your Amazon Firestick remote, click ‘Home’.
  2. Visit Settings > Application > click ‘Manage All Installed Applications’.
  3. Click Netflix and delete the app.
  4. Visit Home again and go to the Search tab.
  5. Search for Netflix and select the app to download it.
  6. Press Open > tap Sign in.
  7. Enjoy streaming Netflix without an error.

2. How to Fix Netflix Error Code UI-800-3 on Smart TV?

It is possible to get a Netflix error code while streaming on your Smart TV. There are plenty of ways to fix the error code on your Smart TV. Here are a few things you can try.

Reset or Sign out and Sign In on Netflix on Smart TV

  • When you see a Netflix error message, click ‘More Information’ or you can select the Settings option from the gear icon.
  • Now press the arrow buttons on your remote in this sequence: Up, Up, Down, Down, Left, Right, Right, Up, Up, Up, Up.
  • You will now get the Deactivation option.
  • Press Reset > Deactivate > Sign Out.
  • Sign in to your account again.

Restart your Smart TV Device

Most of the time errors like Netflix can be fixed by simply restarting your streaming device. Here’s how you can restart your Smart TV and fix the error.

  • Power of your Smart TV.
  • Unplug your router and wait for one minute.
  • Now plug the router back into the socket and wait for the indicator light to blink.
  • Turn on your TV, open the Netflix app and try streaming.

Try Bypassing the Router on your Smart TV

You could be getting an error message due to an issue with your internet connection due to problems with the router or modem. This issue can be fixed by bypassing the router. Here’s how:

  1. Unplug your Smart TV.
  2. Connect your device to the modem with an Ethernet cable.
  3. Wait for the indicator light to blink.
  4. Launch your Smart TV and start using Netflix.

Try Restoring the Default Connection Settings on Smart TV

If you are facing a Netflix error message, it might be due to some changes in the connection settings on your Smart TV. You can restore your TV’s settings to prevent Netflix errors.

If you are using a VPN or a proxy, try disabling it and directly using your internet connection. Also, turn your TV’s DNS Settings to Automatic Mode. Try streaming Netflix, and it should be working fine now.

Improve your Wi-Fi Signals

If you have poor Wi-Fi signals, you will not be able to stream Netflix properly. Ensure your Wi-Fi router is close to your TV to get strong signals. For getting strong Wi-Fi signals, here’s what you can do:

  • Pick a new location for your router.
  • Make sure your Smart TV is close to your router.
  • Make sure devices like Bluetooth speakers and other wireless devices are kept away from the router.

3. How to Fix Netflix Error Code UI-800-3 in Samsung TV?

There can be many reasons for getting the Netflix error code UI-800-3 while you’re streaming on a Samsung TV. Lukcily, you can try the following solutions to resolve this error:

Restart your Smart TV

  • Detach all the connected cords from the power source.
  • Wait for at least a minute.
  • Plug the TV back in.
  • Turn it on.
  • Connect to Netflix.

Sign Out of Netflix.

  • Select the More Info button when you get the error.
  • If the more button is not visible, go to Settings and select the gear icon.
  • Pull the deactivation screen through arrow keys follow the sequence Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  • Choose the Reset button.
  • Check if Netflix is working.

Bypass the Router

  • Unplug the device.
  • Use an ethernet cable to connect your Smart TV directly to the modem.
  • Turn on the device and check if Netflix is working.

Reset Smart Hub with a number pad.

  • Exit Smart Hub.
  • Press the Menu button on the remote.
  • Go to Smart Hub.
  • Choose Smart Hub Reset.
  • Enter the PIN (default 0000).
  • Press OK.
  • Choose Smart Hub.
  • Check if Netflix is working.

4. How to Fix Netflix Error Code UI-800-3 on Xbox?

Here is a brief Netflix error code UI-800-3 Xbox 360 and Xbox One troubleshooting guide:

Sign Out and Sign In to Netflix on your Xbox

  • Access Menu row inside the Netflix app.
  • Press the B button on the remote.
  • Go to the Setting by selecting the gear option.
  • Select Sign Out.
  • Sign back in.
  • Check if Netflix is working.

Uninstall Netflix

  • Go to the Xbox Dashboard.
  • Select My Games and Apps.
  • Press the Menu button.
  • Select Manage Apps.
  • Select Uninstall all devices twice.

Here are the steps involved in reinstalling the Netflix app to resolve Netflix code UI-800-3.

  • Press the Menu button on the Xbox controller.
  • Select Settings.
  • Select All Setting.
  • Choose Advanced Setting.
  • Select DNS Settings, then Automatic.
  • Choose the B button from the controller to save the changes.
  • Check if Netflix is working.

Verify the DNS Settings for your Xbox

  • Press the Menu button from your Xbox remote controller.
  • Go to Settings > All Settings > Network. 
  • Go to Network Settings > Advanced Settings. 
  • In DNS Settings > choose Automatic. 
  • From your Xbox controller, press ‘B’.
  • Now, open the Netflix app and give it a try.

 5. How to Fix Netflix Error Code UI-800-3 on PlayStation?

If you are facing a Netflix error while streaming on PlayStation, you can reconfigure DNS settings to fix the problem. Here’s how:

  1. Launch your PlayStation.
  2. Go to Settings > Network Settings.
  3. Choose Set Up Internet Connection > Internet Connection Settings.
  4. Click Custom > Wi-Fi.
  5. Select Do Not Specify for DHCP Host Name.
  6. In the DNS Settings > click Automatic.
  7. Select Automatic for MTU settings.
  8. For the Proxy server, click ‘Do Not Use’.
  9. Now, test your connection and restart your PlayStation.
  10. Visit Netlfix and try to stream it again.

Frequently Asked Questions

If you are getting Netflix error UI-800-3 on your LG TV, it usually means that your device needs to be refreshed. Here’s what you need to do:

  1. Unplug your LG TV from power.
  2. Press the power button and wait for 1 minute.
  3. Replug your device.
  4. Launch your TV and try streaming Netflix again. It should be working now.

The Netflix error code UI-800-3 means that Netflix is having difficulty playing the video for you. UI-800-3 Netflix is connected to a malfunctioning device or poor connection of the device to the Netflix app rather than due to the identification of a free Netflix VPN IP.

There are different variants of the UI-800-3 error that you might get, such as:

  • UI-800-3 (205040) indicates that you need to refresh the cache data on your streaming device.
  • UI-800-3 (10018) indicates that information on your device needs to be refreshed.
  • UI-800-3 (307006) indicates that there is a hardware issue. To fix the issue, you can update the latest firmware for the device.

Error Code UI-800-3 reflects that there is a problem with your Netflix application on the device. The main cause of error UI-800-3 is the cached data stored on your device. The stored data and cache can interfere with the streaming service, rendering the users unable to play any video.

This error is sometimes connected with the ‘Signing In‘ problem that Netflix may be encountering. Just like other Netflix errors, including NW-2-5, Netflix error code NW-3-6M7111-5059, M7353-5101, and M7361-1253, it can be resolved quickly.

To fix the Netflix TV error, head to the Android Settings app and click on Settings > Apps and notifications > See all apps. Now, scroll down and select Netflix to enter a sub-menu > Storage and cache > Clear storage and Clear cache.

Follow these steps to fix Network error code UI-800-3 on Roku TV:

  • Turn off your device and unplug it.
  • Leave it unplugged for 15-30 seconds.
  • Now, replug the device and launch Roku.
  • Try streaming Netflix again and it should be working fine now.

Netflix Error code UI-800-3 (100018) means that the information that is stored on your device needs to be refreshed. To fix the problem, you can reset or deactivate Netflix.

Netflix Error Code UI-800-3 (307006) typically points to a hardware issue on your device. If you are getting the error, only the device manufacturer can solve the issue. To fix the issue, contact your manufacturer and ask them to update your device to the latest firmware and factory reset it.

Closing Words

The Netflix experience should be free of any worry as it is the time to relax without thinking about Netflix has encountered an error UI-800-3. Whether you want to enjoy the local American Netflix library or a foreign one, there should be no interruptions.

As we have suffered through the Netflix code UI-800-3, we had to find a working solution and share it with you.

We hope you’ve got the answer to ‘how do I fix Netflix error UI-800-3‘. Now you can enjoy unlimited and uninterrupted Netflix. Happy streaming!

David Michaels


Coming from the field of software development and PC building, David Michaels knows the importance of protecting your online identity. He works tirelessly to assess VPN performance and does not hold back the criticism. He discusses streaming platform, technology, and internet privacy on weekdays while spending his weekend binge-watching Netflix and Traveling!

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