How to Fix Netflix Error UI-800-3 in Australia [Instant Fixes]

Any interruption when you are trying to watch your favourite show on Netflix is loathsome. Imagine you were waiting for your day off so you can check out the latest episode of your favourite season. After the anticipation when you try to watch the show, your experience is marred by Error UI-800-3.

Error while streaming is a common occurrence. Sometimes, you can get an error due to connecting to a blocked VPN server (that’s why we recommend trying our list of the best Netflix VPNs), a lousy internet connection, or a device connection failure.

Today we are focusing on the UI-800-3 error, the most common Netflix errors, what causes it, and what foolproof methods are to fix this issue.

UI-800-3 error

What is Netflix Error Code UI-800-3 on Australian Netflix?

They may be a time when Netlfix crashed, and you get this message on your screen.

Netflix has encountered an error. Retrying in seconds. Code: UI-800-3.

This message is an indication that you are the latest victim of the netflix code UI-800-3 error.

The error (Netflix error code UI 800 3) means that Netflix is having difficulty playing the video for you. The error is connected to a malfunctioning device or poor connection of the device to the Netflix app.

There are different variants of the UI-800-3 error that you might get in Australia such as:

  • UI-800-3 (205040) indicates that you need to refresh the cache data on your streaming device.
  • UI-800-3 (10018) indicates that information on your device needs to be refreshed.
  • UI-800-3 (307006) indicates that there is a hardware issue. To fix the issue you can update the latest firmware for the device.

What Causes Netflix Error Code UI-800-3 on Australian Netflix?

Error Code UI-800-3 reflects that there is a problem with your Netflix application on the device. The main cause of error UI-800-3 is the cached data stored on your device. The stored data and cache can interfere with the streaming service, rendering the users unable to play any video.

This error is sometimes connected with the ‘Signing In’ problem that Netflix may be encountering. Just like other Netflix errors, including NW-2-5, Netflix error code NW-3-6 M7111-5059, M7353-5101, and M7361-1253, it can be resolved quickly.

Here is How to fix Netflix Error Code UI-800-3 on Australian Netflix in 5 Easy Ways

If you want to know the general solution for UI-800-3 on Australian Netflix, here are some of the fixes every time.

1. Restart your device

This is probably the easiest and most effective solution. Restarting the device clears the stored data and clears the cache in most cases. Long press the power button and select the restart option. After restarting, open the Netflix app, enter the show’s title, and try watching the show.

2. Restart your router and modem

Unplug your router and wait for 10 seconds before turning it back on. Now, connect your device to the internet. Visit Netflix on your device and check if the error still persists.

3. Sign out and sign in again

Sometimes UI-800-3 is caused by a sign-in error, and the easiest solution is to sign out of the app and sign in again. This method can refresh the data and resolve this error. The simplest option is to go to Netflix Account Page and select the option of Sign out all devices.

4. Clear Netflix app data or cache

As the title indicates, clearing the cache will get rid of the stored data and refresh your device. This solution work in the majority of the cases, so do give it a try.

Follow these steps to clear Netflix app data and cache on your device (I am using Android in this example):

  • From your device, go to Settings.
  • Click Apps (apps that are downloaded on your device).


  • Look for Netflix, and select it.
  • Click Storage.


  • Select options ‘Clear data’ and ‘Clear cache’ 


5. Uninstall and Reinstall Netflix

Suppose all of the approaches mentioned above failed to fix UI-800-3; it is time to uninstall Netflix from your device.

Reinstall it, and it will start working properly. Uninstalling and then reinstalling the app works wonder in the cases where the device does not have a built-in Netlfix device.

How to Fix Netflix Error Code UI-800-3 on Multiple Devices in Australia

As several users opt for different devices for streaming Netflix, the list of the devices is prone to this issue.

Fix Netflix Error Code UI-800-3 on Amazon fire TV/Stick in Australia

Restart your device

  • Press the Home button on the Amazon device remote.
  • Go to Settings.
  • Go to the Device option.
  • Select My Fire TV.
  • Select Restart.
  • After restarting, open Netflix.

Sign Out and Sign In on Netflix on Amazon Firestick

  • Select More Info once the error pops on the screen or select the gear icon from Settings.
  • Pull the deactivation screen through arrow keys follow the sequence Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  • Choose the Reset button.
  • Check if Netflix is working.

Clear Netflix App Data on Firestick

  • Press the Home button on the Firestick remote.
  • Go to Settings.
  • Go to the right side and press.
  • Select the Setting option.
  • Select Manage Installed Application.
  • Find and select the Netflix app.
  • After selecting the app, select Clear Data.
  • Select Clear Data again.
  • Restart the device.

Fix Netflix Error Code UI-800-3 on Smart TV in Australia

It is possible to get the Netflix Error Code UI-800-3 while streaming shows and movies on your Smart TV. There are plenty of ways to fix the error on your Smart TV in Australia. Here are a few things you can try.

Reset or Sign out and Sign in on Netflix on Smart TV

  • When you see a Netflix error message, click ‘More Information’ or you can select the Settings option from the gear icon.
  • Now press the arrow buttons on your remote in this sequence: Up, Up, Down, Down, Left, Right, Right, Up, Up, Up, Up.
  • You will now get the Deactivation option. 
  • Press Reset > Deactivate > Sign Out. 
  • Sign in to your account again.

Restart Your Smart TV Device

Most of the time errors like Netflix can be fixed by simply restarting your streaming device. Here’s how you can restart your Smart TV and fix the error.

  • Power of your Smart TV.
  • Unplug your router and wait for one minute.
  • Now plug the router back into the socket and wait for the indicator light to blink.
  • Turn on your TV, open the Netflix app and try streaming.

Try Bypassing the Router on Your Smart TV

You could be getting an error message due to an issue with your internet connection due to problems with the router or modem. This issue can be fixed by bypassing the router. Here’s how:

  1. Unplug your Smart TV.
  2. Connect your device to the modem with an Ethernet cable.
  3. Wait for the indicator light to bling.
  4. Launch your Smart TV and start using Netflix.

Try Restoring the Default Connection Settings on Smart TV

If you are facing a Netflix error message, it might be due to some changes in the connection settings on your Smart TV. You can restore your TV’s settings to prevent Netflix errors.

If you are using a VPN or a proxy, try disabling it and directly using your internet connection. Also, turn your TV’s DNS Settings to Automatic Mode. Try streaming Netflix, and it should be working fine now.

Improve Your Wi-Fi Signals

If you have poor Wi-Fi signals, you will not be able to stream Netflix properly. Make sure your Wi-Fi router is close to your Smart TV so you can get strong signals. For getting strong Wi-Fi signals, here’s what you can do:

  • Pick a new location for your router.
  • Make sure your Smart TV is close to your router.
  • Make sure devices like Bluetooth speakers, and other wireless devices are kept away from the router.

Fix Netflix error code UI-800-3 on Samsung TV in Australia

Restart your Smart TV

  • Detach all the connected cords from the power source.
  • Wait for at least a minute.
  • Plug the TV back in.
  • Turn it on.
  • Connect to Netflix.

Sign Out of Netflix.

  • Select the More Info button when you get the error.
  • If the more button is not visible, go to Settings and select the gear icon.
  • Pull the deactivation screen through arrow keys follow the sequence Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  • Choose the Reset button.
  • Check if Netflix is working.

Bypass the Router

  • Unplug the device.
  • Use an ethernet cable to connect your Smart TV directly to the modem.
  • Turn on the device and check if Netflix is working.

Reset Smart Hub with a number pad.

  • Exit Smart Hub.
  • Press the Menu button on the remote.
  • Go to Smart Hub.
  • Choose Smart Hub Reset.
  • Enter the PIN (default 0000).
  • Press OK.
  • Choose Smart Hub.
  • Check if Netflix is working.

Fix Netflix Error Code UI-800-3 on Xbox in Australia

Sign Out and Sign in of Netflix on Your Xbox

  • Access Menu row inside the Netflix app.
  • Press the B button on the remote.
  • Go to the Setting by selecting the gear option.
  • Select Sign Out.
  • Sign back in.
  • Check if Netflix is working.

Uninstall Netflix

  • Go to the Xbox Dashboard.
  • Select My Games and Apps.
  • Press the Menu button.
  • Select Manage Apps.
  • Select Uninstall all devices twice.

Here are the steps involved in reinstalling the Netflix app

  • Press the Menu button on the Xbox controller.
  • Select Settings.
  • Select All Setting.
  • Choose Advanced Setting.
  • Select DNS Setting then Automatic.
  • Choose the B button from the controller for saving the changes.
  • Check if Netflix is working.

Verify the DNS Settings for Your Xbox

  • Press the Menu button from your Xbox remote controller.
  • Go to Settings > All Settings > Network. 
  • Go to Network Settings > Advanced Settings. 
  • In DNS Settings > choose Automatic. 
  • From your Xbox controller, press ‘B’.
  • Now, open the Netflix app and give it a try.

Fix Netflix Error Code UI-800-3 on PlayStation in Australia

If you are facing a Netflix error while streaming on PlayStation in Australia, you can reconfigure DNS settings to fix the problem. Here’s how:

  1. Launch your PlayStation.
  2. Go to Setting > Network Settings. 
  3. Choose Set Up Internet Connection > Internet Connection Settings. 
  4. Click Custom > Wi-Fi.
  5. Select Do Not Specify for DHCP Host Name. 
  6. In the DNS Settings > click Automatic.
  7. Select Automatic for MTU settings.
  8. For the Proxy server, click ‘Do Not Use.’ 
  9. Now, test your connection and restart your PlayStation.
  10. Visit Netlfix and try to stream it again.

Frequently Asked Questions

What is error UI 800 2 on Netflix Australia?

If you are getting Netflix error UI-800-2, it means that your device needs to be refreshed. Here’s what you need to do:

  1. Unplug your device from power.
  2. Press the Power button and wait for 1 minute.
  3. Replug your device.
  4. Launch your device and try streaming Netflix again. It should be working now.

What does code UI-800-3 100018 mean on Netflix Australia?

Netflix Error code UI-800-3 (100018) means that the information that is stored on your device needs to be refreshed. To fix the problem, you can reset the app or deactivate Netflix.

What does error code UI-800-3 307006 mean on Netflix Australia?

Netflix Error Code UI-800-3 (307006) typically points to a hardware issue on your device. If you are getting the error in Australia, only the manufacturer of the device can solve the issue.

To fix the issue, contact your manufacturer, and asked them to update your device to the latest firmware, and factory reset it.


The Netflix experience should be free of any worry as it is the time to relax. As we have suffered through the Netflix UI 800 3, we had to find out a working solution and then share them with you. Now you can enjoy unlimited and uninterrupted Netflix. Happy streaming!

David Michaels


Coming from the field of software development and PC building, David Michaels knows the importance of protecting your online identity. He works tirelessly to assess VPN performance and does not hold back the criticism. He discusses streaming platform, technology, and internet privacy on weekdays while spending his weekend binge-watching Netflix and Traveling!

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