How to Fix Netflix Error 13000 on Android in 2022 (Quick Fixes)

Netflix is the most popular website for online video streaming and has an extensively large audience all over the world. However, it certainly does not mean that an exceptionally large number of subscribers get to enjoy the show without any problems. Netflix users have reported complaints against a vast number of Netflix error codes.

It’s a pity when you are all set with your popcorn, soda, and the best pal ready to enjoy the evening with a mystery thriller or a comedy movie, and you are encountered with the message,

“Whoops, something went wrong…”

Netflix Error Code 13000

Whoops! Something went wrong with Netflix


Today we are going to help you get rid of the Netflix error 13000 in a jiffy because we have compiled all the possible instructions you can apply to get a working solution.

What is Netflix Error Code 13000?

This error is a result of issues with the Netflix app itself and it is prompted when it cannot further stream Netflix without the fix of this bug. Netflix Error code 13000 is not something to be afraid of, as it can be solved quite easily.

What Causes Netflix Error Code 13000?

The Netflix Error 13000 pops up in the middle of your movie session when the Netflix app itself is out of date and needs an update to get going with the flow once again.

So, basically, the Netflix error 13000 for android is due to a lack of update sessions from the Play store.

How to fix Netflix Error Code 13000 on Android (Quick Fixes)

Netflix error code 13000 is not hard to fix but it can be nerve-wracking when you don’t know what it means or why is it occurring in the first place. Although the statement which arrives with the error code gives you somewhat of a hint, you still might not be able to comprehend how you can make it go away.

You may also hit error code m7111-1331-5059 while using Netflix, easy fix the error by taking the notes from our guide.

To give you a bit of time off and offer you help, we have put together a list of all the possible ways, you need to apply so you can make this error disappear.

Update Your Netflix App

You need to have the latest version of Netflix for your app to run smoothly. Netflix keeps making new updates to maintain its priority of giving its users the best experience, However, sometimes, while trying to achieve the best, the worst is contained like in the form of Netflix error 13000.

  • Open or turn on your android device
  • Go to the Play Store
  • Type Netflix in the search bar or look for it in your installed apps section in the right tab
  • Once you find it, click on it
  • Press on the Update option to proceed with any new changes
  • Once completed, refresh your device and try launching Netflix, you wont be seeing any such errors anymore.
Update Netflix App on Android

Update your Netflix App on Android

Check your Android’s Play Protect status

The Play protects Status on Android is usually the surety of all your apps being safe and secure as the manufacturers have decided to add pre-installed apps on your phone or device. Thus, you also might be facing some problems if your manufacturer also decided to add Netflix to your pre-installed apps list.

To check your Android’s Play Protect Status,

  • Open the Play Store app on your device
  • There would be a profile icon on the top right corner of the apps page
  • Click on it and tap Play Protect
  • Check to see if your device is certified under the Play Protect certification

Enable Google Play Protect on your device

If your device is not certified, it may be the reason you are continuously getting Netflix error 13000 due to outdated data, fake apps, outdated apps, and versions that might not work properly and also cause malfunctions with Netflix. Watch our list of 49 British Netflix shows to binge-watch after fixing the error.

Install App directly from Netflix

Usually, everyone downloads the Netflix app from the Play store but if your device is not Play Protect certified and you are unable to find Netflix on the Store, you will need to directly download the app from the website.

However, note that your device must be on Android version 4.4.2 through 7.1.2 for this method to take effect.

  • Visit Settings on your device
  • Go to Security
  • Checkmark the option which says Unknown Sources: Allow installation of apps from sources other than the Play Store.
  • Click on OK to confirm your choice and then Download the Netflix app.
  • Once the download is complete, tap to install the app on your device
    Now you will be able to stream Netflix with the proper functioning
Download App from Netflix App

Download app directly from the website

Bonus Tip: In case you are living in the region where the Netflix is unavailable, try using a Premium Netflix VPNs like ExpressVPN or Surfshark to access the library from anywhere in the world.

Frequently Asked Questions

The error codes on Netflix are numerous and each of them has its own set of problems that need to be fixed in order for Netflix to work properly. Usually, these error codes are the result of,

  • Corrupt or outdated data stored on the device
  • Older version of the app
  • Problems with internet connectivity
  • Usage of VPN or proxy server
  • Not supported by Play Protect
  • Needing a refresh which can be done through rebooting

These are just some common examples, and all error codes have a specific set of solutions as mentioned in this article for Netflix Error 13000.

You can take a number of steps to get rid of simple error codes on Netflix

  • Clear your cookies and cache on your device
  • Backup your files and make space on your device storage
  • Clear the Netflix app cache
  • Refresh the app by signing out and signing in
  • Update the version of your app
  • Try checking if the whole server is down or is it just your Netflix having problems
  • Make sure you are securely connected to the internet
  • Turn off any VPNs or proxy servers you may be used to access Netflix through restricted zones
  • Uninstall the Netflix app and reinstall it
  • Troubleshoot problems on your device to check for any interfering programs that might be causing Netflix to run errors

The Netflix error 0013 usually means that your device needs to refresh the data stored on it as it may be outdated or corrupt and cause a hindrance to your smooth streaming.


Hopefully, you have learned how to bypass the Netflix Error 13000 on your Android Device and will use our recommendations in the near future to help yourself out of these tricky situations. Netflix gives errors only when there is some problem with the connection or the app itself, or simply if there are more than the allowed number of devices in use at the same time.

There are numerous errors like Netflix error code nw-3-6 which can boggle your mind in what you need to do next , but certainly we are always here to get you out of such situations all in one place.

David Michaels


Coming from the field of software development and PC building, David Michaels knows the importance of protecting your online identity. He works tirelessly to assess VPN performance and does not hold back the criticism. He discusses streaming platform, technology, and internet privacy on weekdays while spending his weekend binge-watching Netflix and Traveling!

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